Service
Photo Lens Repair Policy

January 1, 2009

Track your UPS repair shipment

A. TAMRON WARRANTY POLICY

Only Tamron lenses imported officially by Tamron USA, Inc. and distributed by authorized Tamron USA, Inc. dealers carry a Six-Year Limited USA warranty. Click here to see full policy.

B. WARRANTY ON ADAPTALL MOUNT

An implied limited warranty of six years is applicable for Adaptall mounts subject to that of Adaptall lenses. Warranty remains in effect as long as the mount is used properly, and becomes void once it is damaged due to misuse, mishandling, impact, tampering, inappropriate storage, chemical substance, etc. Natural wear and tear occurring with normal use will not be covered.

C. OUT-OF-WARRANTY SERVICE

1. Repair service shall be handled as out of warranty when damage is caused by mishandling, misuse, or abuse. This includes sand, liquid, impact and tampering damage. Fungus damage
   caused by keeping the products in high humidity shall not be covered under warranty.
2. Repair Charges (parts and labor inclusive) are applicable for repairs handled by Tamron and our authorized dealers.
3. An estimate is first sent to the customer/authorized dealer and repair job shall be initiated only
   when the approval is given in writing (a signature on the estimate stub). Such approval can be sent to Tamron and/or authorized repair service stations by mail and/or by fax.
4. Sales/Use tax shall be added for repairs sent directly to Tamron's repair facility by end-users where applicable.

D. WHERE TO SEND REPAIRS

E. FREIGHT POLICY

1. Shipment of merchandise for repair to Tamron's repair facility shall be made freight prepaid by the customer, regardless of the nature of the repair.
2. Shipment of merchandise after repair by Tamron's repair facility shall be made freight prepaid by Tamron via ground service. However, freight charges based on weight will be added to the bill when special arrangement (such as overnight or two-day priority) is made at the request of the customer.
3. Declined repairs will incur a ten dollar return shipping fee. We will return your unrepaired equipment via UPS ground.

F. REPAIR RATE SCHEDULE

Rates/estimates can only be determined after the equipment is received and evaluated by Tamron and/or Tamron's Authorized Service Centers. If you wish to receive information on how to receive an estimate, please contact the service department at 1-800-827-8880.

G. REMARKS

Classifications:

1. Minor Repair: A Minor repair includes Checking, cleaning, lubricating, adjusting and calibrating of minor assemblies only. There may be additional charges for replacement parts.
2. Major Repair: A Major Repair includes Checking, cleaning, lubricating, adjusting and calibrating of all minor and major assemblies. Major repairs may vary depending on the difficulty of repair and replacement parts needed.
3. Beyond Economical Repair: Unit will be returned un-repaired due to the repair price exceeding the price of the item.

Extent of Repair:

Minor dents, scratches, etc. will not be fixed so far as they do not affect performance of the product. Replacement of such parts shall incur additional cost and will be quoted separately.

Sand, impact, liquid and tampering by an unauthorized party:

Any sand, impact, liquid and tampering by an unauthorized party may be quoted for parts and labor regardless of the classification.

Warranty after repair:

90 Days Parts and Labor.

Consequential damage:

The warranties herein are expressly in lieu of all other express warranties and of any other obligation on the part of the manufacturer including any liability for consequential damages for the breach of any warranty whether express or implied. No warranties, whether express or implied, including the warranties or merchantability or fitness for a particular purposes, are made by any distributor or dealer of the products herein warranted nor shall such dealer or distributor be liable for the payment of any direct or consequential damages.

H. INSTRUCTION MANUALS

Instruction manuals are available online or through the Customer Service Department. Please call 1-800-827-8880 for pricing and availability.